Shipping Policy – Innoviva Home

Delivering Innovation to Your Doorstep

At Innoviva Home (www.innovivahome.com),

we are committed to delivering your orders quickly, safely, and efficiently. Our goal is to provide a seamless shopping experience with reliable shipping services across India.

 

Order Processing Time

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of any delay in processing (due to stock or verification), we will notify you via email or phone.

 

Shipping Time & Delivery Estimates

We deliver PAN India through trusted courier partners.

Location Estimated Delivery Time
Metro Cities 3–5 business days
Tier 2 & 3 Cities 5–7 business days
Remote Areas 7–10 business days

Please note: Delivery times may vary during festivals, sales, or unforeseen circumstances like natural calamities or logistics disruptions.

 

Shipping Charges

  • Free Shipping on all prepaid orders above ₹499.

  • A standard shipping fee of ₹49 applies to orders below ₹499.

  • COD (Cash on Delivery) charges may apply and will be shown at checkout, if available.

 

Tracking Your Order

Once your order is shipped, you will receive:

  • A confirmation email/SMS with the tracking ID

  • A link to track your shipment in real-time

If you do not receive tracking details within 3 business days, please contact us at customer.innovivahome@gmail.com

 

Order Delays or Issues

In rare cases of delayed delivery or issues caused by courier services, we request your patience and assure you of full assistance from our support team. If your parcel is delayed beyond the estimated delivery window, feel free to reach out to us.

 

Incorrect Address or Failed Delivery

Please ensure your shipping address and contact details are accurate at checkout. We are not responsible for:

  • Failed deliveries due to incorrect or incomplete address

  • Unavailability of the recipient at the given address

  • Delays caused by third-party courier services

In such cases, re-shipping charges may apply.

 

Contact Us for Shipping Support

Have a question about your order or shipping status?

Email us at: customer.innovivahome@gmail.com
Website: www.innovivahome.com

We're here to make your shopping experience smooth, secure, and satisfying.